Case Studies

Through our national Network of Affiliates, the following are examples of results that a few of our clients have achieved. While we developed and facilitated the process, these results were designed and generated by the employees of their respective organizations; therefore the buy-in was very high, the gains were maintained, and the satisfaction levels grew significantly.

Case 1: Aftermarket Auto Retailer
Challenges: High personnel turnover, unable to pay vendors, possibility of closing locations.

Action: Leadership development process for owner and Strategic Planning Process, which redefined the business and positioned the company for profitable growth.

Result: All locations remained in business and were profitable in several months. This client was able to re-negotiate term-loans due to the detailed business plan.

Case 2: Family Owned Electrical Contracting Business
Challenges: Company was struggling through an ownership transition from father to son. Bottom line results remained flat.

Action: Customer Loyalty development process for staff, Management development process for owner to facilitate succession.

Result: Bottom line performance exceeded expectations, achieved double digit growth in service side of business, and business growth enabled the acquisition of another business.

Case 3: Food Processing Equipment Manufacturing
Challenges: Leadership of organization was young and needed grooming, owner wanted sons to move into key leadership roles, and company was stuck at $10 million in sales for seven years.

Action: Leadership development process for key leaders.

Result: Grew to $16 million in sales.

Case 4: Healthcare Organization
Challenges: Organization was seeking leadership development for their senior team to help with their poor communication.

Action: Used D.I.AL.O.G. (organizational evaluation instrument) to bring additional alignment to organization, Executive Leadership development process for senior team, and administered Attribute Index to each participant to use to help with team building and collaboration.

Result: Communication improved, discovered who their high performers were and who was struggling, and shifted job responsibilities based on those facts.

Case 5: Insurance Company and Broker
Challenges: Company was in need of a Strategic Plan.

Action: Implemented Strategic Planning process, Executive Leadership development process, Management development process, and Leadership development process for staff members.

Result: Completed 95% of strategic plan initiatives, and the team is now functioning at a high level of alignment.

Case 6: Non-Profit Organization
Challenges: Pressure from internal and external financial obligations due to the downturn in the economy, increased competition, and they were suffering from lack in donations.

Action: Donor Loyalty Development process and administered Attribute Index to each participant so they could get a better understanding of themselves and the strengths to be improved upon throughout the development process.

Result: Organization began working together more strategically, key accounts were contacted, and relationships were strengthened.

Contact us to find out how you can achieve these results in your organization!

Results

Case 7: Stone Fabrication Organization
Challenges: The company had an inexperienced management team, growth was stagnant, and the company was in the red financially.

Action: Executive Leadership, Customer Service, and Sales development processes for staff.

Result: The company has grown 400%, going from a $1M company to a $5M company.

Case 8: Community Hospital
Challenges: Low service levels, high costs and poor morale.

Action: Top to bottom Total Quality Management Implementation, (Strategic Planning, Management and Leadership Development, and Employee Team Training). Aligned their strategy, people, and processes.

Result: Improved financial performance, improved patient and employee satisfaction, and decreased costs. Recognized in the community and state by receiving numerous quality awards.

Case 9: Service Company
Challenges: Three-year-old service company was under constant price pressure.

Actions: Implemented Strategic Planning Process which redefined their business and positioned the company for profitable growth. Instituted Customer Value Measurement process, which defined strengths and identified areas of limitations so that they could be immediately addressed. After three years with double-digit growth, used D.I.AL.O.G. organizational evaluation instrument to bring additional alignment to internal systems.

Result: Company recognized by national financial reporting network as "Most successful, non-internet IPO in 1998. 96% client retention rate and lowest employee turnover within its industry.

Case 10: Chemical Distributor
Challenges: New management wanted to improve communications and change the culture that was causing poor results.

Action: Implemented a top to bottom Quality Management Program.

Result: Tripled profitability within 2 years.